Lisa Jenkins
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Lisa Jenkins
commented
Display formatting should leave the stored number untouched and apply the pattern only on the ticket. It should also preserve country codes and extensions, since fixed 10-digit formatting won't fit every customer number.
An administrator-controlled setting would be useful, especially if it can be disabled per location. The simultaneous clock-outs also sound like a bug worth investigating separately, since an off switch could hide the issue without fixing incorrect time records.