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Different zones in TOL than Thrive

We offer delivery to just about anywhere so we have a lot of zones set up in Thrive. Our phones people make judgment calls based on the business level as to whether we can take a far delivery. TOL is unable to make that judgment call. We would like to have our 30 zones available in Thrive but restrict TOL to zones 1-9.

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Darren Fox shared this idea  ·   ·  Report…  ·  Admin →
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  • Lisa Jenkins commented  ·   ·  Report

    A separate delivery-zone setting for TOL would let restaurants keep the full 30-zone map for phone orders while exposing only zones 1–9 online. Ideally, unavailable zones would be filtered out before checkout, rather than letting customers enter an address and then rejecting the order.

  • Lynn Adams commented  ·   ·  Report

    Please allow delivery zones to be enabled separately for phone orders and TOL, so all 30 can remain available to staff while online checkout is limited to zones 1–9. TOL should block addresses outside those zones instead of trying to judge whether an exception is appropriate.

  • Daniel Reid commented  ·   ·  Report

    A separate zone-availability setting for TOL would solve this: keep all 30 zones in Thrive, but enable only zones 1–9 for online ordering. That avoids relying on staff judgment after an order is placed.

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